Protection Built Around Your Guest Journey info@ets365.com +1 (480) 681-1570

Protection Solutions for Today’s Travel Business

Flexible guest protection, emergency assistance, medical transportation and booking cancellation solutions designed for travel companies, hospitality businesses, membership organizations, attractions and other distribution partners.

Flexible protection and travel solutions built around your customers and business.

Protection Designed Around the Customer Journey

Travel protection doesn’t have to be one-size-fits-all. ETS International works with appropriate providers to develop and integrate solutions around the customer, transaction and distribution model, from protecting a booking or destination experience to providing emergency assistance and enhanced medical transportation.

ETS develops flexible protection around your customers, transactions and distribution, from booking protection to emergency assistance and medical transportation.

Protection Solutions. Flexible by Design.

Start with the solution that fits your business, or combine solutions to create a broader protection and assistance strategy.

A high-value annual assistance benefit designed for travelers, members and customers who may need emergency medical and travel assistance while away from home.

Ideal For:

•  Vacation Clubs •  Loyalty Programs •  Affinity Programs •  Customer Benefits •  Membership Programs •  Rental Cars
Explore Global ETS →

Enhanced emergency medical transportation designed to help eligible travelers receive appropriate continued medical care when a serious medical event occurs away from home.

Ideal For:

•  Vacation Packages •  Resort Stays •  International Travel •  Mexico & Caribbean Travel
Explore SkyMed Essentials →

Flexible guest protection designed around eligible admissions, activities, experiences, multi-day visits and destination stays.

Ideal For:

•  Attractions •  Adventure Parks •  Resorts •  Tours & Excursions •  Destination Experiences
Explore Guest Protect →

Help protect eligible prepaid, non-refundable booking costs when an unexpected covered event requires cancellation.

Ideal For:

•  Hotels & Resorts •  Vacation Packages •  Tours & Activities •  Other Direct Bookings
Discuss Cancellation Protection →

One solution or a connected program, configured around your customers and distribution model.

Turn a Direct Booking Into an Opportunity
to Add Protection

Turn Direct Bookings Into
Protection Opportunities.

For businesses generating reservations outside traditional OTA channels, the booking process creates a natural opportunity to
offer eligible cancellation protection at the point where the customer is making a financial commitment.

1

Customer
Books Directly

Customer Books Directly
2

Protection Offered at an
Eligible Touchpoint

Protection at an
Eligible Touchpoint

Protection Offered at an Eligible Touchpoint
3

Customer
Selects Protection

Customer Selects Protection
4

Added Customer Value +
Potential Ancillary Revenue

Customer Value +
Ancillary Revenue

Added Customer Value and Potential Ancillary Revenue

Protection Across the Customer Journey

Different customer needs create different opportunities for protection. ETS solutions can address individual transactions, destination
experiences, emergency medical needs and longer-term customer relationships.

PROTECT THE BOOKING

Booking Cancellation Protection

Help protect eligible prepaid, non-refundable booking costs when an unexpected covered event requires cancellation.

Booking Cancellation Protection

Protect the Booking

Protect eligible prepaid, non-refundable bookings when covered events require cancellation.

PROTECT THE EXPERIENCE

Guest Protect

Add appropriate protection and assistance around eligible activities, admissions, destination experiences and stays.

Guest Protect

Protect the Experience

Add protection and assistance to eligible activities, experiences and stays.

PROTECT THE TRAVELER

SkyMed Essentials

Provide enhanced emergency medical transportation capabilities for eligible travelers away from home.

SkyMed Essentials

Protect the Traveler

Enhanced emergency medical transportation for eligible travelers while away from home.

PROTECT THE RELATIONSHIP

Global ETS

Provide annual emergency travel assistance as a membership, loyalty, affinity or customer benefit.

Global ETS

Protect the Booking

Annual emergency travel assistance for membership, loyalty & customer programs.

Different needs. Different journey points. One flexible protection strategy.

Embedded Distribution

Make protection easier to access by integrating eligible programs into the booking, buying and enrollment moments your customers already use.

Integrate ETS solutions into existing customer touchpoints without a separate sales process.

Online Reservations

Online Reservations

Hotel Reservations

Hotel Reservations

Vacation Packages

Vacation Packages

Rental Car Reservations

Rental Car Reservations

Membership Enrollment

Membership Enrollment

Affinity Programs

Affinity Programs

Assisted Sales

Assisted Sales

Pre-Trip Communications

Pre-Trip Communications

Admissions and Ticketing

Admissions & Ticketing

Activity Bookings

Activity Bookings

Right Touchpoint. Right Program. Less friction for your customers.

Program Development & Integration
From Opportunity to Implementation

Program Development & Integration
From Opportunity to Implementation

Program Development & Integration

ETS helps bring together the appropriate providers, distribution strategy, technology and program structure to turn a protection opportunity into an integrated customer solution.

Program Strategy

Program Strategy

Identify the protection opportunity and appropriate customer use case.

Provider Coordination

Provider Coordination

Coordinate appropriate insurance, assistance and medical transportation providers.

Program Structure

Program Structure

Develop the appropriate solution and distribution approach.

Distribution and Technology

Distribution & Technology

Coordinate integration into eligible customer touchpoints.

Enrollment and Reporting

Enrollment & Reporting

Establish appropriate enrollment, transaction and reporting processes.

Performance and Management

Performance & Management

Support the ongoing program and identify opportunities for expansion.

One partner. Multiple protection opportunities. Programs designed around your business.

Looking for a Better Way to Add Protection to the Customer Journey?

Looking for a Better Way to Protect the Customer Journey?

Whether you serve travelers, members, hotel guests, vacation customers or destination visitors, ETS can explore solutions designed around your business, distribution model and customer journey.

Looking for a Better Way to Add Protection to the Customer Journey