ETS International is a program development and strategic partnerships company focused on guest protection, emergency travel assistance and medical transportation solutions.
We work with travel companies, hospitality businesses, attractions, destinations, membership organizations and other distribution partners to identify opportunities where protection and assistance can add value to the customer experience, and to the business.
Our approach is straightforward: understand the customer journey first, then develop the right program around it.
ETS International develops guest protection, emergency travel assistance and medical transportation programs for travel and hospitality partners. We start with the customer journey, then build the right solution around it.
ETS works across the elements required to turn a protection opportunity into an operating program.
Identify protection gaps, customer needs and commercial opportunities.
Shape the right program around the business and customer journey.
Coordinate appropriate insurance, assistance and medical transportation providers.
Determine where protection fits naturally into the customer journey.
Coordinate implementation across partner and provider systems.
Support reporting, performance and continued program development.
ETS builds protection around your customer journey, identifying where the right solutions can add meaningful value.
From annual assistance and medical transportation to destination and booking protection, the right solution depends on your customers and their journey.
Choose one solution or connect multiple capabilities into a broader protection strategy.
Choose one solution or connect multiple capabilities into a broader protection strategy.
Annual Emergency Travel Assistance
Patient-Choice Emergency Medical Transportation
Emergency Medical Transportation
Destination & Experience Protection
Protection for Eligible Prepaid, Non-Refundable Bookings
Eligible Prepaid, Non-Refundable Booking
ETS brings experience developing and supporting protection and assistance programs across travel, hospitality, vacation ownership, membership programs, rental cars and other travel-distribution environments.
That experience has shaped a practical approach to program development: understand how the partner operates, determine where protection fits naturally, coordinate the appropriate providers and build a program that can grow with the relationship.
ETS builds scalable protection programs across travel, hospitality and membership environments.
Managing Director
Program Development & Strategic Partnerships
Program Strategy & Partnerships
Jeff Hataway leads program development and strategic partnerships for ETS International, creating protection and assistance programs across travel, hospitality, attractions, membership organizations and other distribution partners.
Chief Technology Officer
AI Strategy Program Management and Technology Integration
AI Strategy Program Management and Technology Integration
Experienced CTO with an MIT Master’s and UNC-Chapel Hill Bachelor’s. Passionate about AI technology, innovation, and leadership, turning complex challenges into intelligent solutions that drive efficiency, growth, and business success.
